This policy describes the information we process to support WanderSeat, and other products and features offered by WanderSeat. You can find additional tools and information in the WanderSeat Settings.
By making a booking or submitting any personal information to us, you are agreeing to us handling your personal information as set out below. If you do not agree to us using your personal information in these ways, unfortunately we can’t process your booking and you shouldn’t use our sites.
What kinds of information do we collect?
- Things you and others do and provide.
1.1 Information and content you provide. We collect the content, communications and other information you provide when you use our Products, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created. It can also include what you see through features we provide, such as our camera. Our systems automatically process content and communications you and others provide to analyze context and what’s in them for the purposes described below.
1.2 Networks and connections. We collect information about the people, Pages, accounts, hashtags and groups you are connected to and how you interact with them across our Products, such as destinations you frequently search. We might also get information about you from other sources, such third parties like search engines, or social media sites. We may use this information with other information you provide to complete or process your booking. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
1.3 Your usage. We collect information about how you use our Products, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. For example, we log when you’re using and have last used our Products, and what posts, videos and other content you view on our Products. We also collect information about how you use features like our camera. 1.4 Information about transactions made on our Products. If you use our Products for purchases or other financial transactions (such as when you make a flight purchase, we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping and contact details.
1.5 Account Information and Booking Information. When you sign up for an account of make a booking through us, you need to provide certain information such as your name, address, e-mail, phone number and payment information. If you happen to fill in the contact page but for some reason don’t complete the booking, you will still be considered to have provided us with your information.
1.6 Information You Give Us About Others. If you’re booking with others or for someone else, you will have to give us their information as well, for example their name and date of birth. It is your responsibility to ensure that they are aware that you have done so, and that they accept how we use and process their information as well as yours.
As described below, we collect information from and about the computers, phones, and other web-connected devices you use that integrate with our Products, and we combine this information across different devices you use. For example, we use information collected about your use of our Products on your phone to better personalize the content (including ads) or features you see when you use our Products to measure whether you took an action in response to an ad we showed you on your phone on a different device.
- Information we obtain from these devices includes:
2.1 Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
2.2 Device operations: information about operations and behaviors performed on the device, such as whether a window is in the foreground or background, or mouse movements (which can help distinguish humans from bots).
2.3 Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
2.4 Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network
2.5 Cookie data: data from cookies stored on your device, including cookie IDs and settings. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our services may not perform properly.
How we use this information
We use the information we have (subject to choices you make) as described below and to provide and support the WanderSeat Products and related services described in the WanderSeat Terms of Service. Here’s how:
- Provide, personalize and improve our Products.
We use your personal information to ensure the services you’ve selected, which may include flights, insurance, and other ancillary products are provided to you. We need certain information about you and your party so we can fulfil the contractual obligations when you make a booking.
We use the information we have to deliver our Products, including to personalize features and content (including your Video Queue, and ads) and make suggestions for you on our Products. To create personalized Products that are unique and relevant to you, we use your connections, preferences, interests and activities based on the data we collect and learn from you and others; how you use and interact with our Products; and the people, places, or things you’re connected to and interested in on our Products.
3.1 Information across WanderSeat Products: We connect information about your activities to provide a more tailored and consistent experience on all WanderSeat Products you use, wherever you use them.
3.2 Location-related information: We use location-related information-such as your current location, where you live, the places you like to go to provide, personalize and improve our Products, including ads, for you and others. Location-related information can be based on things like precise device location (if you’ve allowed us to collect it), IP addresses.
3.3 Product research and development: We use the information we have to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
3.4 Ads and other sponsored content: We use the information we have about you-including information about your interests, actions and connections-to select and personalize ads, offers and other sponsored content that we show you.
We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our Products, and promote safety and security on and off of WanderSeat Products. For example, we use data we have to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
We use the information we have to send you marketing communications Don’t worry, you can opt-out of these emails at any time.
When you book or register with us, we will ask you if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the “unsubscribe” link in our emails, replying STOP to the short code in our marketing text messages or by writing to us at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us you will miss out on receiving great offers and promotions that may be of interest to you.
We use the information we have to communicate with you about our Products, and let you know about our policies and terms. We also use your information to respond to you when you contact us.
We provide advertisers with reports about the kinds of people seeing their ads and how their ads are performing, but we don’t share information that personally identifies you (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers (for example, that an ad was seen by a woman between the ages of 21 and 32 who lives in Boston and likes Italy) to help them better understand their audience. We also confirm which WanderSeat ads led you to make a purchase or take an action with an advertiser.
We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Products are used, providing customer service, facilitating payments or conducting surveys.
Legal Basis for Processing Personal Data
When we process your information as described above, we will be relying on one or more of the following legal rights:
Performance of a contract: We use your information to carry out the contract that you have with us and your Service Providers. We’ll use the information that you provide us when making a booking to conclude and process the reservations with the relevant third-party Service Providers.
Consent: You may, through your action(s) of providing us your details, consent to us sending you marketing and promotional material. If you do kindly give us this consent, we’ll rely on this consent when contacting you. You can always withdraw your consent at any time by simply unsubscribing.
Legitimate interest: We may use your information for our own legitimate interest, for example to provide you with the most relevant content on our site or to promote new services and for certain administrative and legal purposes. If you fail to complete a purchase, we may send you some follow-up emails to try and help you, or seek your feedback or offer you alternative products related to your selection.
Business transaction: We may use your data in connection with a business transaction such as the sale of a part or the whole of our business.
To Comply with a legal obligation: We may share your personal data with regulatory authorities such as immigration, border control, security, anti-terrorism, and any other legitimate legal obligation as required.
To protect your vital interests or those of another individual: We may share your information in the case of an emergency. For example, with insurance companies or medical personnel.
How do we store your data?
Any information that you provide is stored on secure servers and all payment transactions are encrypted. Only authorized personnel are permitted to access your information in the course of their work with us. Our data security protections meet the “reasonable security requirements” of the New York “Shield Act”. While we do our best to protect your information, no information transferred over the internet or stored electronically can be guaranteed to be completely secure and you provide your information to us at your own risk.
We store data until it is no longer necessary to provide our services and WanderSeat Products, or until your account is deleted – whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. You can also request deletion of your data as provided below.
When you pay for Products, we don’t store your card details – instead we use an encrypted authorization ‘token’ issued by your payment provider to collect the payments.
For Residents of the European Union
Due to the nature of our business and the arrangements you have chosen, it may be necessary for your data to be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) and may not be subject to the same level of data protection controls as within the EEA. We will take all reasonable steps to ensure that your data is handled securely.
What rights do you have in relation to your personal information?
You have the following rights in relation to the personal information that we hold about you:
You may request a copy of the personal information we are keeping about you by submitting a request to us at the below address.
You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or provide it to you for transfer it to another party yourself.
You can ask us not to process your personal information for marketing purposes at any time by sending a request to the below address or clicking ‘unsubscribe’ on any of the emails that we send to you. Alternatively, you can also email email@example.com and it will be done for you. We will let you know if we intend to use your data for marketing purposes.
You have the right to request that we delete all personal information that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request.
We may not delete your personal information if one of the following exceptions exists:
- Information is necessary to complete the transaction;
- Information is necessary to detect security incidents;
- Information is necessary to protect against deceptive, fraudulent, or illegal activity;
- Information is necessary to identify and repair errors;
- Information is necessary to promote free speech;
- Information is necessary for scientific, historical, or statistical research in the public interest;
- Information is necessary for internal uses of the company if those uses are reasonably expected by consumers;
- Information is necessary to comply with a legal obligation; or
- Information is used internally in a manner that is compatible with the context of the collection.
If you would like to exercise any of your above rights, please contact us at firstname.lastname@example.org writing ‘Data Subject Access Request’ in the subject line. We will deal with any requests we receive in accordance with the relevant Data Protection laws.
Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
How do we treat personal information of children?
You are only allowed to book through our site if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians. We are the operator.
Links to other sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Who exactly is responsible for processing personal information that is collected under the policy?
We control the processing of data over our sites – in legal terms, this means that WanderSeat is the Data Controller for the purposes of EU Data Protection laws.
We’ll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our Products.
If you have questions about this policy, you can contact us as described below.
You can contact us online or by mail at:
802 E Whiting St.
Tampa, FL 33602
Date of Last Revision: January 1, 2022